Frequently Asked Questions (FAQs)
How long will it take to receive my order?
Once you have placed your order, it will be processed and shipped within 24-48 business hours. Our unique relationship with suppliers allows us to offer direct shipping from the factory, cutting costs and environmental impact dramatically. Depending on the items you ordered, your order will arrive within 7-25 business days.
How can I track my order?
Once your order has been shipped, you will automatically receive an email with your order details and tracking number (usually within 48 hours of placing your order). For questions regarding shipping and order tracking, feel free to email us at email@example.com.
My package has not arrived yet, is this normal?
Due to high demand and international freight requirements, shipping may be delayed. If you have any questions or concerns about your order, please email us at firstname.lastname@example.org.
My order arrived damaged, can I get a refund?
In rare cases, products may become damaged in transit. If that's the case, please email us at email@example.com. with pictures of the damage and we will replace your order or issue you a full refund immediately.
I am not satisfied with my order, can I return it?
Due to complexities with shipping, we do not accept returns. In the case that you are not satisfied with your order, email us at firstname.lastname@example.org. and we will make it right immediately. We rely on repeat business and will do everything we can to make sure you are satisfied.
How do I contact you?
For fastest response, please email us at email@example.com. 99% of the time, we will get back to you within 24 hours.
Can I trust you?
Absolutely. We accept payment by credit card via the strongest financial encryption technology on the market, as well as via PayPal. Additionally, Embrace Lights is constantly monitored by a team of customer service experts to ensure the utmost satisfaction of our customers.
Will the lights set on fire?
Our lights are LED lights and operate at low voltage and maintain a low temperature compared to a normal bulb. The fire risk of these lights is low because of this.